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Support
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Microchip employs a highly trained staff of Field Application Engineers (FAE), Corporate Application Engineers (CAE), and technical consultants. To provide customers with the most efficient technical support, questions should be first directed to the customers local Microchip distributor. Most of Microchip distributor offices have FAEs certified on Microchip's products. Additional technical help is available through the sales representative, the local Microchip FAE, or Corporate Applications Engineering. For a complete listing of worldwide sales and support service centers, follow this link. Please direct technical questions to tech.support@microchip.com and sample requests to your local sales office or representative.
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Your Input
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Here is your chance to tell us how we are doing. Take a minute to communicate with a Microchip executive about your experiences.
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Events & Seminars
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Please send all events, tradeshows, seminars and workshop related questions to events@mail.microchip.com.
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Product Questions and Comments
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Questions and comments on our products and development tools can be quite diverse. For this reason, we have provided an online discussion group that is monitored daily by our engineers. If you wish to participate in the discussion or read about other engineer's questions, please follow this link.
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Sample Requests, Sales and Purchasing
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All products currently offered by Microchip Technology must be purchased through one of our authorized representatives or distributors.
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Order Entry and Delivery
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Customers who are interested in placing orders should contact their local Microchip sales office, sales representative, or distributor. Orders can be placed by telephone, Fax, EDI, or via customer-provided purchasing documentation. Once the order has been received, confirmed and scheduled, the sales contact will mail the customer an acknowledgment of the order, including the Standard Terms that apply to the order. If the customer requires any changes to the order, they should notify their local sales representative or distributor to initiate the change request.
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Application Notes
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Many engineers find our lengthy listing of application notes to be quite useful in suggesting new ways to implement our innovative PICmicro® MCUs and memories into their designs. If you have any question relating to an Application, please direct them to Technical Support
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Documentation Errors
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Please only send Errors in PDF files to docerrors@mail.microchip.com. To properly report an error, please send the page number (more detail if appropriate to explain) and the suggested error.
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Press Releases
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Please send all press related questions to pr@mail.microchip.com
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Investor Relations
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Please send all investor related questions to ir@mail.microchip.com
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Related Sites
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Microchip is proud to provide a list of related sites that showcase PICmicro® MCUs, memories, or other information that visiting engineers may find useful. If you are interested in having your site listed with us or want to update your current online listing, please send mail to rsites@mail.microchip.com.
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Consultant Program
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Microchip is proud to provide a detailed list of Consultant's and their resumes. If you are interested in joining our program or want to update your online resume with us, please send mail to mchpcons@microchip.com.
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Website Corrections
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Occasionally a typo may slip through and be displayed online. We
here at Microchip value our attention to quality and will make every effort to correct any mistake pointed out to us. Please send all typos to webcorrection@mail.microchip.com.
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Website Performance
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We have received many responses about our server being overloaded, especially when transferring files. We are currently looking into opening up additional connections to the Internet to relieve the strain of our users. If your mail server permits, we suggest having the files sent to you via the Email Protocol. This will allow you to download the file at the fastest connection possible with the fewest hops in most cases. All email requests are sent within the hour. Please note some email servers are unable to handle the large file requests. Please send all problems with HTTP, FTP and file issues pertaining to PDF and ZIP formats to webperformance@mail.microchip.com
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Return Material
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Microchip strives to ship products that exceed customer's quality expectations. In the event that a return is necessary, Microchip employs a 'Return Material Authorization'(RMA) procedure to efficiently handle customer returns. A customer who wishes to return material should contact their local Microchip sales representative or distributor. Once the RMA request has been received and approved, an acknowledgment of RMA authorization will be sent. The Microchip sales representative or distributor will contact the customer with instructions on how to process the returns. Any credit and/or replacement parts, based on part lead times and urgency of request, will be issued upon receipt.
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Development Systems Returns
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To ensure timely support to customers during their product development activities, Microchip has established a Service Authorization Request (SAR) Procedure to handle rapid replacement of defective development systems. The procedure provides customers with a replacement unit typically within 24-48 hours of request receipt. To initiate a SAR, customers should notify their local Microchip Field Applications Engineer.
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All Other Issues
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Please direct all other customer service inquiries to the local Representative or Sales Office in your area.
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Contacting Microchip
