Product information for:
Beverage – Cucina kettles
HD4627, HD4629, HD4637, HD4672, HD4673

FAQ's - Frequently Asked Questions

What is the subject of your question? Subject 1 Cleaning Subject 2 Appliance

Subject 1 Cleaning   (back to the subjects) Question 1 How can I descale/clean the kettle? Question 2 How can I clean the scale filter?

Subject 2 Appliance   (back to the subjects) Question 1 I cannot switch the kettle back on to re-boil the water. What should I do? Question 2 ( HD4672 HD4673 ) The kettle stays in the "on" position. What is wrong? Question 3 ( HD4637 ) Water is ejected from the spout when the water is heating up. What is wrong? Question 4 The kettle produces an unexpected amount of noise, which increases as the water reaches boiling point. What is wrong? Question 5 Small spots appear on the heating element (these spots may have various colours). What is wrong? Question 6 There is rust on the heating element of the kettle. Question 7 The water takes a very long time to boil (much longer than when I started using the kettle). Question 8 There is water/condensation on the base of the kettle. Does the kettle leak? Question 9 I have a nickel allergy; what material is the heating element made of? Question 10 ( HD4627 HD4629 HD4637 ) The kettle stays in the "on" position. What is wrong? Question 11 ( HD4627 HD4629 HD4672 HD4673 ) Water is ejected from the spout when the water is heating up. What is wrong?

Subject 1 Cleaning Question 1 How can I descale/clean the kettle? Answer 1 Fill the kettle with water up to three-quarters of the maximum level and bring the water to the boil. After the kettle has switched off, add white vinegar (8% acetic acid) to the maximum level. Leave the solution in the kettle overnight. Empty the kettle and rinse thoroughly. Fill the kettle with clean water and boil the water. Empty the kettle and rinse it with clean water again. Repeat the procedure if there is still some scale in the kettle. You may also use an appropriate descaler. We advise you to descale the kettle every 6 months. (done) (back to current subject)

Subject 1 Cleaning Question 2 How can I clean the scale filter? Answer 2 Remove the filter and clean it under a running tap by gently brushing it with a soft nylon brush. You can also clean the filter by simply leaving it in the kettle while descaling. Some kettles have a mesh which attracts scale from the water. This mesh can be cleaned by squeezing and turning it under a running tap. The scale filter is also dishwasher proof. (done) (back to current subject)

Subject 2 Appliance Question 1 I cannot switch the kettle back on to re-boil the water. What should I do? Answer 1 The heating mechanism may still be too hot. Let the kettle cool down (for instance by adding cold water) and try again. (done) (back to current subject)

Subject 2 Appliance Question 2 ( HD4672 HD4673 ) The kettle stays in the "on" position. What is wrong? Answer 2 Check if there is water in the kettle. If there is, contact your Philips dealer. If there is no water in the kettle, the boil-dry protection of the kettle has been activated. Switch the kettle off. Lift the kettle off its base after ten minutes to reset the boil-dry protection. Then you can use the kettle again. (done) (back to current subject)

Subject 2 Appliance Question 3 ( HD4637 ) Water is ejected from the spout when the water is heating up. What is wrong? Answer 3 The kettle has been filled beyond the maximum level indication. For safety reasons, you should never fill the kettle beyond the "max" indication. The maximum level indication is on the water level indication window. (done) (back to current subject)

Subject 2 Appliance Question 4 The kettle produces an unexpected amount of noise, which increases as the water reaches boiling point. What is wrong? Answer 4 This is a normal phenomenon, which is caused by the high speed at which the water is heated up. (done) (back to current subject)

Subject 2 Appliance Question 5 Small spots appear on the heating element (these spots may have various colours). What is wrong? Answer 5 These spots are the result of scale build-up. These spots may already appear after you have used the kettle only once. The harder the water, the faster scale will build up. Although scale is perfectly harmless, it can affect the performance of the kettle if it is allowed to build up over a longer period of time. Descale the inside of the kettle with a descaling agent or white vinegar (8% acetic acid). Clean the outside of the kettle with a damp cloth. We advise you to descale the kettle every six months. (done) (back to current subject)

Subject 2 Appliance Question 6 There is rust on the heating element of the kettle. Answer 6 This is not rust but scale. Scale can occur in a variety of colours that sometimes make it look like rust. Descale the inside of the kettle with a descaling agent or white vinegar (8% acetic acid). Clean the outside of the kettle with a damp cloth. We advise you to descale the kettle every six months. (done) (back to current subject)

Subject 2 Appliance Question 7 The water takes a very long time to boil (much longer than when I started using the kettle). Answer 7 The heating element of the kettle is probably covered with scale. This scale is the cause of the longer boiling time and can damage the kettle if it is allowed to build up too long. Descale the inside of the kettle with a descaling agent or white vinegar (8% acetic acid). Clean the outside of the kettle with a damp cloth. We advise you to descale the kettle every six months. (done) (back to current subject)

Subject 2 Appliance Question 8 There is water/condensation on the base of the kettle. Does the kettle leak? Answer 8 The occurrence of small amounts of condensation on the base of the kettle is perfectly normal and is by no means a manufacturing defect. (done) (back to current subject)

Subject 2 Appliance Question 9 I have a nickel allergy; what material is the heating element made of? Answer 9 Philips kettles do not contain any nickel, or contain such a small amount of nickel, that there is absolutely no risk of an allergic reaction. (done) (back to current subject)

Subject 2 Appliance Question 10 ( HD4627 HD4629 HD4637 ) The kettle stays in the "on" position. What is wrong? Answer 10 Check if there is water in the kettle. If there is, contact your Philips dealer. If there is no water in the kettle, the boil-dry protection of the kettle has been activated. Switch the kettle off. You can use the kettle again after ten minutes. (done) (back to current subject)

Subject 2 Appliance Question 11 ( HD4627 HD4629 HD4672 HD4673 ) Water is ejected from the spout when the water is heating up. What is wrong? Answer 11 The kettle has been filled beyond the maximum level indication. For safety reasons, you should never fill the kettle beyond the 'max' indication. The maximum water level is indicated on the inside of the kettle. (done) (back to current subject)