 |
||||||||||||
 |
||||||||||||
 |
||||||||||||
 |
||||||||||||
 |
||||||||||||
 | ||||||||||||
|
|
|
|
|
|
|
|
![[Intel developers' web site help]](pix/top_bann.gif){kind=small}
Frequently Asked Questions
| Q5: | Does Intel have an FTP or mirror site for its Web content? |
| Q6: | I received an error message when accessing Intel’s FTP site. |
PDF Files--See PDF FAQ
| Q7: | How do I print pages so the right side doesn’t get cut off? |
| Q8: | I’m having trouble locating a technical document. |
| Q9: | How can I get technical documentation for products that Intel no longer manufactures? |
| Q10: | How can I contact Intel technical support directly? |
| Q11: | What’s the best way to contact Intel? |
| Q12: | How do I send Intel a private e-mail message? |
Navigating on the Developer Web Site
| Q13: | What’s the best way to find information on your site? |
| Q14: | Is there an easy way to know when there is something new on the site? |
Downloading
Q1: What causes downloading problems and what is Intel doing about it?
Many factors can contribute to a downloading problem. The two most common are the amount of traffic on the Internet (and on any of the servers involved in the data transfer) and the size of the file being downloaded.
Some of Intel’s PDF, ZIP and EXE files are large due to the nature of their content. When possible, we reduce the size of these files to facilitate downloading.
The amount of traffic on the Internet is not within Intel’s control. However, we strive to minimize traffic problems on our end by continually upgrading our Web and FTP servers to accommodate increasing traffic on our site.
Intel also continues to work with its Internet Service Providers to resolve correctable traffic problems and connect better to the Internet.
Q2: When I try to download a file, the transfer stops before the file is complete.This is an incomplete download.
First, check to see if the file’s URL begins with HTTP or FTP (position your cursor over the link to view the URL).
-
If the URL begins with HTTP...
- Download from one of Intel’s FTP sites. FTP handles large file transfers better than HTTP. See FTP and Mirror Sites.
- Try downloading later when there might be less traffic on the Internet or on Intel’s server.
- Check if there is a mirror site that is closer to you geographically and download from it. See FTP and Mirror Sites.
- Ensure that you have enough space available on your hard disk (or wherever you want to save the file).
- In addition to the steps above, refer to the PDF FAQ.
- Clear your browser cache and try the download again. Sometimes your cache can be too full to store the incoming file.
- Clear your browser cache and try the download again. If the incomplete download happened on the first try, your browser may be loading the incomplete file from the cache rather than performing a new download.
- Disconnect your screensaver. If the screensaver turns on during a download, it can interrupt the data transfer.
If the URL begins with FTP...
If the file is a PDF...
If you’ve been working for a long time in this on-line session...
If you’ve unsuccessfully downloaded the same file more than once...
If you use a screensaver...
If the download continues to fail, post a message in the Developers' Web Site Help Newsgroup and we will respond.
Q3: Why is the file I downloaded smaller than the one on your site?The file did not download completely. See incomplete download.
Q4: How can I get files to transfer faster?
First, check to see if the file’s URL begins with HTTP or FTP (position your cursor over the link to view the URL).
-
If the URL begins with HTTP...
- Try downloading from one of Intel’s FTP sites. FTP handles large file transfers better than HTTP. See FTP and Mirror Sites.
- Ensure that you are downloading from the FTP site that is geographically closest to you.
Last, try downloading later when there might be less traffic on the Internet or on Intel’s server.
FTP and Mirror Sites
Q5: Does Intel have an FTP or mirror site for its Web content?
Yes. Currently, there is an FTP site in North America and another in Europe. The URLs are:
The FTP directory structure mirrors that of the HTTP Web site, so you should be able to navigate easily to the file you want.
Q6: I received an error message when accessing Intel’s FTP site.
Some error messages are generated because of system configuration issues; others stem from the amount of traffic on the Internet or the FTP server.
One known configuration issue involves proxy servers that use a product called Squid*.
-
If you use a Squid proxy...
- Include the following lines in your Squid configuration file:
# TAG: cache_ftp_program
# Where to find the 'ftpget' program that retrieves FTP data (HTTP # and Gopher protocol support are built into the cache).
#
cache_ftp_program /var/www/squid/bin/ftpgetNote: Your ftpget program may not be located in /var/www/squid/bin. Be sure that the line you add to your configuration file reflects the correct path for your system.
- Try downloading later when there might be less traffic on the Internet or on Intel’s server.
Printing
Q7: How do I print pages so the right side doesn’t get cut off?
Set your browser's print orientation to landscape. If that doesn't work, try adjusting the margins to their minimum settings (such as 0.3 inch). If you're using a PostScript* driver, in "portrait" mode, set the scaling properties to 90% or less.
Can’t Find Documentation
Q8: I’m having trouble locating a technical document.
First make sure that you’re navigating correctly. There are two paths to technical documentation: through the site literature center or through a product or technology home page. See our FAQ about navigating on the Developer Web site.
If you still can’t find the document, it may not be posted as a PDF file on our site. However, some documents available only in hard copy are listed in the site literature center and can be ordered through the Web, so be sure you have checked there.
Some documents are not available electronically or in print because the product has been discontinued. When we retire a product, we usually stop distributing its documentation. See How can I get technical documentation for products that Intel no longer manufactures?
Q9: How can I get technical documentation for products that Intel no longer manufactures?
When we retire a product, we usually stop distributing its documentation. However, our site does contain documentation for some mature and end-of-life (EOL) Intel products. Click on Products in the Quick Navigator channel, then scroll down to the Mature Products section of the channel. Continue navigating through the mature products options.
If the EOL documentation you want is not on our site, an Intel authorized distributor may be able to supply it. Contact one of the distributors listed below for more information.
Contacting Intel
Q10: How can I contact Intel technical support directly?
Post a message in one of Intel's Web site newsgroups, located at:
http://newsgroups.intel.com
Intel’s technical support staff monitor and often participate in the discussions in these news forums.
Q11: What’s the best way to contact Intel?
It depends on what you’re contacting Intel about. Here’s a list of contact points for some common topics:
-
Technical product questions
- Post a message in one of Intel's Web site newsgroups, located at http://newsgroups.intel.com.
- Contact an authorized Intel distributor. To identify your local distributor, refer to http://www.intel.com/intel/contact.
- Post a message in the Corporate Information newsgroup, located at http://newsgroups.intel.com.
- Refer to http://www.intel.com/intel/oppty. You can submit an electronic resume here.
If you need to send us a private e-mail message, please use one of the addresses below. Please note that you will generally receive a faster response by posting a message in one of the Intel Newsgroup Forums or the Developers' Web Site Help newsgroup.
-
Technical support questions: support@mailbox.intel.com
Developer site questions: developers@ccm.sc.intel.com
Q13: What’s the best way to find information on your site?
It depends on what you’re looking for. Here are some tips for common topics:
-
News and highlights
- Scan the links to feature stories on the home page.
- In the Quick Navigator channel, click the Products or Technologies button.
- From the list displayed in the navigation channel, select a product or technology. This will take you to the product or technology home page. For your convenience, the product and technologies lists are duplicated in the list-boxes below.
- On the product or technology home page, the types of related information available are displayed in the Quick Navigator channel. These include technical documentation, FAQs, code examples, etc. Continue following links to the desired information.
- On the Developer site home page, click Literature Center in the graphic at the top of the page. Or, go directly to http://developer.intel.com/design/litcentr.
- Select a product from the drop-down list, then click Go.
- A list of documentation, code examples and schematics for the selected product is displayed. Navigate to the desired document or file.
- In the Quick Navigator channel, click the Development Tools button.
- From the list displayed in the navigation channel, select a tool.
- Navigate to a product or technology home page as described above in Product or technology information.
- From the list in the navigation channel, click Development Tools (not the button). This takes you directly to the development tools for the selected product or technology.
Q14: Is there an easy way to know there is something new on the site?
Yes. Intel offers a free on-line information delivery service called Custom News for You. This service provides you with customized updates on the leading Intel news and developments.
It’s easy: Simply select the areas in which you're interested, and a unique Intel home page is created just for you. Your home page will contain updates and links to new information in your interest areas.
You can also choose to receive Info@Intel, an e-mail newsletter. Info@Intel contains news and Intel URLs in your interest areas and is delivered periodically to your email account.
* Other brands and names are properties of their respective owners.
* Legal Information © 1998 Intel Corporation