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Technical support from NAG

To ensure that you derive maximum benefit from your investment in NAG software we recommend that you subscribe to our support service. Not only does this enable you to obtain technical advice from NAG's experienced team of experts but it also entitles you to receive, without further cost, any updates to the licensed product.

The NAG Response Centre provides a central point of contact for any query relating to NAG products and services. The object of this service is to efficiently provide effective and reliable advice to NAG users in a timely fashion.

To achieve this objective the Response Centre needs some information from you as follows:

• Your NAG customer reference number: this takes the form CRnnnn (where n is a digit) and is included on all correspondence from NAG relating to the product. If you are unable to obtain this reference number then please supply the company name and address from which the software is being used, as we may then be able to determine it.
• Nag Product name and version (e.g. NAG C Library Mark 7).
• NAG Product code (e.g. CLW3207DAL)
• Your computer model, operating system and compiler (if applicable)

The NAG Response Centre can be contacted by telephone, fax, e-mail or post. It is staffed from 8.00 until 17.30 (UK time).

A Voicemail system records telephone messages received outside these hours.

Each enquiry received by the Response Centre has the details noted and is given a unique reference number. This unique number then identifies the enquiry within NAG. For contacts other than by telephone an acknowledgement of receipt of the enquiry, including its reference number, is sent to the caller as soon as possible. Each enquiry is passed to an expert in that area of NAG's activities, who will fully investigate the enquiry before preparing a reply. This reply will normally be forwarded via the Response Centre; however, if appropriate the expert will contact the enquirer directly.