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NAG Response Centres

The NAG Response Centres provide central points of contact for any query about NAG products and services. Enquiries are of a wide variety and include questions concerning:

The Response Centres can be contacted by telephone, fax, e-mail or post. They are staffed during normal office hours:

NAG Ltd: 8.00am until 5.00pm (UK time)
NAG Inc: 8.30am until 5.00pm (CST)

For more information about contacting these and other NAG offices, please see our contact information page on this site.

Voicemail systems record telephone messages received outside these hours.

Each enquiry received by a Response Centre has the details noted and is given a unique reference number. This unique number then identifies the enquiry within NAG. For contacts other than by telephone an acknowledgement of receipt of the enquiry, including its reference number, is sent to the caller as soon as possible. Each enquiry is passed to an expert in that area of NAG's activities, who will fully investigate the enquiry before preparing a reply. This reply will normally be forwarded via the Response Centre; however, if appropriate the expert will contact the enquirer directly.

Each enquiry is recorded in a database so that NAG can monitor its status and progress and the effectiveness of the service. Outstanding enquiries are regularly reviewed to ensure that customers are being given the support they require. Analysis of the enquiries received helps NAG understand how to improve and develop its products and services.