VTune Technical Support

Visit the Intel Software Performance Products support web site for complete support information.

The VTune FAQ (Frequently Asked Questions) contains technical information about usage, features, and known issues with VTune.

Intel provides free technical support for every purchased copy of VTune. However, before you contact technical support, please ensure that you have accessed the following resources first to try to resolve your question or problem:

• The Getting Started manual for VTune
• VTune on-line help
• The VTune environments supported information available on this website

You can contact VTune Technical Support in any of the following ways:

The VTune CD Newsgroup

The VTune CD newsgroup provides an open forum for you to discuss and exchange ideas, problems, tips, and techniques with experienced VTune users and technical support personnel. If you need clarification on a particular VTune concept or feature, have a problem getting a particular option to work, or have a bug to report, post your request or problem to the VTune CD newsgroup. Messages that are not answered by other experienced VTune users will be responded to by the VTune technical support personnel within two business days. Visit the VTune CD newsgroup web site today.

The Software Problem Report Form on This Web Site:

Enter your name, email address, problem, and other information in the Software Problem Report Form and submit it. One of our technical support engineers will contact you via email.

Electronic Mail

Send email to developer_support@intel.com.

Email messages are accepted 24 hours a day. The software problem report form is provided in the directory in which you installed VTune (\vtune\vtunespr.txt by default). The form is also available on this web site. Please fill out the form and email it to developer_support@intel.com. A technical support engineer will respond to e-mail within four (4) business hours after receipt.

Fax:

FAX support is available 24 hours a day. The software problem report form is provided in the directory in which you installed VTune (\vtune\vtunespr.txt by default). The form is also available on this web site. Please complete the form and fax it to the number listed below. A VTune technical support engineer will contact you within one Intel business day.

FAX: (916)356-6100

Phone Hotline:

From within North America, call the Intel hotline at 1-800-628-8686.

From outside North America, call the Intel hotline at (916)356-7599.

The telephone support Hotline is open from 8:00AM to 5:00PM, USA Pacific Time. Your call will be answered by a technical support engineer. If no support engineer is available to take your call, you will be prompted to leave a message with your telephone number and problem description. A support engineer will contact you within one Intel business day.

During other times, you may leave a message and your call will be returned during the next business day.